Maybe you already know what you want but have a few questions before you reach out, or maybe you are still in the research phase of your project, but regardless of where you are in the process, here are a few commonly asked questions regarding our policies and services. If you still have questions regarding the products and services, you can contact us directly.
What is your minimum order for screen printing?
We really question the practice of minimums in general… but we do encourage our clients to reach a little higher – the more you print, the lower the price. We always group together the same artwork into one job to help with this. This could be a combination of t-shirts, long sleeves, sweatshirts, etc..
Can I get just one shirt made?
Yes. We will usually utilize Digital Printing for this, but it depends on what your trying to achieve.
What brand and products do you carry?
We carry just about any brand in the industry and can print on almost any wearable products, including t-shirts, sweatshirts, athletic apparel, sleepwear, tote bags, bandanas, doggie apparel, jackets, sweatpants, blankets and more. Here are just a few brands we carry: Gildan, Independent Trading, Bella+Canvas, American Apparel, Alternative Apparel, Next Level Apparel.
Can I mix and match item styles?
Yes, as long as the artwork and size of the artwork are the same on all items. We can print in a variety of colors as long as the inks you select work on all colors of products selected. There are additional fees for switching ink colors between products. We do not screen print on hats.
What is your turn around time or when will I receive my order?
Typically around 5 to 7 business days plus shipping time (once blanks are in hand AND art is approved)
Do you have rush service?
Yes, we try to be as accommodating as possible for our clients without charging an extra fee. If we need to move scheduled jobs around to produce your order on time, we will add a rush fee. That will be discussed with you if/when that happens. It also depends on whether or not we can get the blanks fast enough, but that can be difficult these days with supply-chain issues. We aim to be transparent.
What is your maximum print area?
Our maximum is 16″ x 22″
What is the maximum number of colors you can print with screen printing?
We can print up to 10 colors on light colored garments and 8 on dark garments.
How do you determine pricing?
Our pricing is based on the apparel you select, the number of items you print, how many ink colors are used, and how many locations you have printed.
Do you charge a setup/screen fee?
Yes, we charge $25 for each screen. But we love (and encourage) repeat customers, so for reorders we only charge $10/screen.
Will you allow the same screen to be used for multiple colors? For example if I had a single color design and wanted it printed with white ink on a dark shirt, could that same screen be used for a dark print on a light shirt?
Yes. We charge and Ink Change Fee of $10 per color change.
What is an underbase?
When printing on a dark garments a layer of white ink is printed under the artwork. This acts as a kind of primer for the rest of the colors on top. When an underbase is required, the printing cost will reflect this as an additional color/screen.
Do you offer sleeve printing?
Yes, we do. The sleeve printing size can be no larger than 4’’ x 14’’.
Do you print sample shirts?
No, because of the time it takes to prepare for the screen printing process.
Do you offer a proof of what the item will look like printed?
Yes. We provide a digital mock-up of what your item will look like via email that you can then approve before we go to print. Customers should carefully review their graphics and pay particular attention to spelling if the graphic incorporates words. Once the customer approves the artwork, we will not be held responsible should the order be completed and later found to have errors due to spelling or other issues.
Customers are ultimately responsible for ensuring their artwork is correct prior to order production. When customers submit their own artwork for an order, the artwork will be considered to have been proofed once submitted to us.
Do you match Pantones?
Yes, we mix all of our colors in-house. Pantone colors are industry standards. Because of this, we prefer provided artwork to call out specific Pantone colors if the exact color is important to you. Customers who do not specify a specific Pantone color are subject to our color matching with what we see on screen.
What type of inks do you use?
We generally print with Plastisol, but will print with water-based ink upon customer request. We use Union, Rutland and Monarch for plastisol, and Matsui 301 for water-based.
Can you match my previous order?
If we printed it, then every time you reorder, it will match almost exactly. We keep detailed notes for each job we print, and hold onto the films for future use.
What kind of files do you accept?
All Art must be supplied at 100% of the desired print size, and ideally be VECTOR with fonts converted to outlines and using PMS Spot colors. We are able to convert files in other formats, but that will usually incur an art fee. We accept:
.ai – Adobe Illustrator: Please be sure all fonts have been outlined and any embedded images are included.
.eps – PostScript File: Be sure all fonts are outlined.
.psd – Adobe Photoshop: Don’t flatten layers, if possible. Be sure your image is 300 dpi at the actual print size. Include all fonts if applicable.
.pdf – Portable Document File: Try to use the highest resolution possible.
.jpg – JPEG Image: The higher the resolution, the better. A small 72dpi image off the Internet isn’t usually sufficient. Try to save your image at its best setting.
Other files are accepted, but be aware that any work we need to do to it may incur an art fee of $50 per hour billed in 15-minute increments.
When is payment due?
Payment is due upon completion. You can pay online or when you pick up.
What payment methods do you accept?
We accept cash, Visa, MasterCard, American Express, Discover, PayPal, and school or business checks. No personal checks are accepted.
Do you require a deposit?
Yes, for new customers we require a 50% deposit before work begins. For returning customers we do not.
Do you offer Net30?
If you’re a large organization such as a school or government agency, you can use a purchase order (PO#) from your institution. You must get previous authorization from us before we begin processing your order.
Where are you located?
We are located in Northeast Minneapolis, 211 St Anthony Parkway Suite 101C.
Can I ask more questions?
Sure! We’re happy to talk about our services, or answer any questions you have.